Shipping & Returns
Shipping Policy
Most orders qualify for free returns. Defective items or items sent in error will always warrant free return shipping. We will provide a Prepaid Shipping Label.
All items qualify for free return shipping, as long as they are returned within 30 days of purchase and in their original box and condition. Some limitations apply. See below for additional guidelines.
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Return & Exchange Policy
PLEASE NOTE: There is currently a delay of 3 to 5 days to process returns. A confirmation will be sent when the return is processed. Thank you for your patience.
PLEASE NOTE: any product(s) marked 'Final Sale', ‘Closeout’ or ‘All Sales Are Final’ are not available for refunds or returns/exchange.
GENERAL RETURN INFO
WE DO NOT ACCEPT USED OR WORN MERCHANDISE
If for any reason you are not completely satisfied with your purchase, you are entitled to a full refund, exchange, or store credit within 30 days from the time of purchase.
All returns must be postmarked within 30 days from the day the order was received.
Any item(s) that are returned past the 30-day window WILL NOT BE ACCEPTED.
Please include your Return Authorization number or a copy of your original invoice, along with instructions regarding the reason for the return or exchange.
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SHOE RETURNS
SHOES MUST BE RETURNED IN THE ORIGINAL MANUFACTURER’S BOX IN BRAND NEW CONDITION, AS IT WAS RECEIVED (NO TAPE OR SHIPPING LABELS APPLIED). If a shipping box is not available, please wrap the shoebox in brown paper or other wrapping material before shipping.
Shoes with an outsole warranty should be returned DIRECTLY TO THE MANUFACTURER, as outlined on the warranty card enclosed in an original shoe box.
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TENNIS RACQUET / PICKLEBALL PADDLE RETURNS
RACQUETS MUST BE RETURNED IN THEIR ORIGINAL CONDITION
Any racquet or pickleball paddle that is returned in unused condition (no ball fuzz, scrapes on racquet, paddle surface or grommets, or plastic removed from the handle) will be issued a full refund, minus the cost of the string (for tennis racquets). If a racquet was ordered as “UNSTRUNG” then a full product refund will be issued.
All new racquets carry a one-year manufacturer’s warranty against defects. Replacement is at the sole discretion of each manufacturer. Racquets that show signs of abuse or unusual wear WILL NOT BE REPLACED.
Racquets sent to the manufacturer for evaluation typically take 4 to 6 weeks but may take longer due to the manufacturer’s availability.
APPAREL RETURNS
APPAREL MUST BE RETURNED IN BRAND-NEW CONDITION, WITH ALL TAGS ATTACHED. Items cannot be washed or worn. Apparel items carry NO warranty from the manufacturer.
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BAG RETURNS
BAGS AND BACKPACKS qualify for free return shipping when there is an order fulfillment error or the bag shows a defect. A bag/backpack must be returned in the condition in which they were received and must contain any protective covering that was issued with the bag.
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Items marked as CLOSEOUT, FINAL SALE, or ALL SALES ARE FINAL do not qualify for a refund or an exchange.
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Questions on Warranty?
Please email us at team@tenniszest.com